Need help?
Frequently Asked Questions
My name is Yileri .I am the wooden master of Nepocoffee.
I will be happy to try to answer all your questions about your types of machine items and solutions for custom items.
If you want to return the item you can return it in its original
condition within 3 days. Use tracking and insurance shipping in order
not to get lost While the package arrives safely i will refund
(Excluding both shipping costs ) I will refund the amount after i
calculate both shipping and returning costs.Thank you for your
understanding.
Please note that all items are custom-made to order, which means they take a
little extra time and love to create. We work really hard for manufacturing special items ...
Due to high demand and shipping times, your order might take a few weeks to arrive.
I truly appreciate your patience—
For US buyers i ship from NORCROSS / GA so you dont pay extra tariffs .
For UK / EU / CA and other countries i ship from TURKEY.
About shipping
Make sure that your shipping adress and phone number correct.Due to wrong
adress you cannot receive your items .In these situations you are
responsible for shipping cost.
Keep an eye on your delivery date and dont forget to follow so that you may know the exact time that you will receive.Package
*******Please dont forget to check your mails after your order.Because sometimes additional informations needed.
EU Countries Tax policy
Im not responsible for any custom payment.Buyer is responsible to check about it.
If you made tax payment and then want to return your item im not
responsible about your country tax payment.You should check and ask it
to your country offices.In these situations buyer is responsible
receiving and sending way shipping costs.
If items will not be taken from shipping company or if you dont contact
with them or Shipping company couldnt contact with you 'Your item may be
destructed or may return to my adress' .In these situation buyer is responsible for extra costs
I will be happy to try to answer all your questions about your types of machine items and solutions for custom items.
Im not responsible for any custom payment.Buyer is responsible to check about it.
If you made tax payment and then want to return your item im not responsible about your country tax payment.You should check and ask it to your country offices.In these situations buyer is responsible receiving and sending way shipping costs.